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System admins vent their frustration at MS' Windows 10 updates

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September 16, 2015

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Like Oracle, Microsoft has been heavily criticised for largely minimizing the information on its security updates to Windows 10 it provides to IT professionals.

In the last ten days or so, thousands of corporate system admins have vented their frustration at a huge lack of communication from Microsoft on Windows 10 updates in an online petition.

However, Microsoft isn't the only software giant that keeps a lid on the amount of information it releases on its monthly security patches.

Oracle is also keeping the details of its security patches for its VirtualBox hypervisor application a big secret, members of the Debian Linux team pointed out this week.

A growing lack of clarity means that OS professionals must rely on word of mouth to find out if security issues have been fixed, thereby delaying Windows 10 deployments on PCs and Surface devices.

The petition's author is Susan Bradley, who asked Microsoft on the Windows UserVoice in late August-- ''Can we get coherent Knowledge Base articles for Windows 10 updates and not rambling lists of files that were changed?''

So far, her initiative has attracted 2,174 votes from peers across the IT community. She spoke up following Microsoft’s response to criticism of the Windows 10 Cumulative Updates in August, where it refused to say precisely what the update fixed other than “improvements to enhance the functionality of Windows 10.”

Responding to Microsoft, Bradley said-- ''The Knowledge Base articles that document the contents of the cumulative Windows 10 updates are not complete enough and we cannot determine if a released update has fixed a bug that we noted. Instead, we have to rely on the community word of mouth.''

Bradley added that details are vital to ascertain what security bugs have been fixed and to give IT system admins the confidence to push the button on MS security update roll-outs.

“If we have to rely on word of mouth reports of included fixes in patches and then wait for sufficient community affirmation of these resolutions, it will delay our installation of updates,” she wrote.

Those backing Bradley say that Microsoft has shot itself in the foot by not releasing more detailed information.

Many are disabling Windows Update Services until they’ve ascertained what’s changed. And in view of what's happening, can you blame them for doing so?

Source: Susan Bradley, IT professional.

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